Scrumworks Pro Ordering FAQ
Q: How does ScrumWorks Pro licensing work?
A: ScrumWorks Pro is offered through a perpetual per-seat licensing model. Under the per-seat licensing model:
Q: How much does it cost?
A: ScrumWorks Pro costs $500 USD per seat. The ScrumWorks Pro support contract, which includes upgrades and support, is available for 20 percent of license fees per annum, renewable annually.
Q: Do you offer a concurrent/floating licensing option?
A: Yes. Restrictions apply so please contact us to find out more about our concurrent licensing offerings.
Q: How do I place an order?
A: Orders can be submitted online or by calling us at 1-888-5-DANUBE (U.S.A. toll free) or +1-503-248-0800.
Q: What server platforms/operating systems are supported?
A: The ScrumWorks Pro server is compatible with Windows XP/Vista/2003 Server, Mac OS X 10.4.2+, and Linux.
Q: What client platforms/operating systems are supported?
A: The ScrumWorks Pro Desktop Client is compatible with Windows XP/Vista, Mac OS X 10.4.2+, and Linux KDE windows manager. The ScrumWorks Pro Web Client is compatible with Internet Explorer 6+, Mozilla/Firefox 1.5+, and Safari 2.0+.
Q: Is volume pricing available for ScrumWorks?
A: Yes. Please contact us to obtain volume pricing details.
Q: What payment methods are accepted?
A: We accept major credit cards. You may also pay invoices by check, money order, or wire transfer. Danube will also accept valid purchase orders.
Q: If a ScrumWorks Pro username is no longer valid for some reason (i.e., an employee leaves my organization), do I lose that user license?
A: No. The username can safely be deleted because all historical associations will remain intact even though the username has been deleted from the system. That particular user license can then be recycled by creating a new username in ScrumWorks.
Q: Can I upgrade my current freeware ScrumWorks installation and migrate my data to ScrumWorks Pro?
A: Yes. ScrumWorks Pro comes with a simple .EXE installer (for Windows) or an installation script for Mac and Linux. To upgrade to ScrumWorks Pro, point the installer at your existing ScrumWorks installation and your data will be migrated automatically.
Q: Do I get a new license file for use with ScrumWorks Pro or can I use my old freeware license?
A: You need a new license file for use with ScrumWorks Pro. Once your purchase has been verified, one of our representatives will supply you with a new license file for use with ScrumWorks Pro.
Q: Does Danube offer technical support for ScrumWorks Pro?
A: Yes. Danube offers a renewable email-based Support Contract. The Support Contract includes regularly released upgrades for ScrumWorks Pro.
Q: Are there any other support options available, like telephone support?
A: Not at this time. We provide only email support with a best-effort response time as defined in our licensing agreement.
Q: How much does the Support Contract cost?
A: The ScrumWorks Pro Support Contract is available for a cost of 20 percent of license fees per year. Support Contract fees are billed once per year thereafter on the anniversary of your initial license purchase. If additional licenses are purchased after the initial license purchase date, Support Contract fees are prorated with respect to the initial license purchase date.
Q: If, for example, my first license purchase was a three-seat ScrumWorks Pro license, what would the cost of the Support Contract be in the first year?
A: In that scenario, the cost of the ScrumWorks Pro Support Contract would be $300 USD. Because this is your initial license purchase, the support contract fee would not be prorated. This figure is generated using the following formula:
3 (per-seat licenses) × $500 (cost per license in USD) × 20% (annual support contract fee) = $100 USD per license (or $300 USD total).
Q: Do you offer a global/enterprise licensing option?
A: Yes. Please contact us to find out more about our enterprise licensing offerings.
Q: Does Danube sell/export ScrumWorks Pro out of the United States?
A: Danube Technologies, Inc. sells ScrumWorks Pro to entities outside of the United States subject to export control restrictions.
A: ScrumWorks Pro is offered through a perpetual per-seat licensing model. Under the per-seat licensing model:
- access to ScrumWorks Pro is limited to a maximum number of registered users;
- there is no limit on concurrent use; and
- use is not time-limited like a subscription license.
Q: How much does it cost?
A: ScrumWorks Pro costs $500 USD per seat. The ScrumWorks Pro support contract, which includes upgrades and support, is available for 20 percent of license fees per annum, renewable annually.
Q: Do you offer a concurrent/floating licensing option?
A: Yes. Restrictions apply so please contact us to find out more about our concurrent licensing offerings.
Q: How do I place an order?
A: Orders can be submitted online or by calling us at 1-888-5-DANUBE (U.S.A. toll free) or +1-503-248-0800.
Q: What server platforms/operating systems are supported?
A: The ScrumWorks Pro server is compatible with Windows XP/Vista/2003 Server, Mac OS X 10.4.2+, and Linux.
Q: What client platforms/operating systems are supported?
A: The ScrumWorks Pro Desktop Client is compatible with Windows XP/Vista, Mac OS X 10.4.2+, and Linux KDE windows manager. The ScrumWorks Pro Web Client is compatible with Internet Explorer 6+, Mozilla/Firefox 1.5+, and Safari 2.0+.
Q: Is volume pricing available for ScrumWorks?
A: Yes. Please contact us to obtain volume pricing details.
Q: What payment methods are accepted?
A: We accept major credit cards. You may also pay invoices by check, money order, or wire transfer. Danube will also accept valid purchase orders.
Q: If a ScrumWorks Pro username is no longer valid for some reason (i.e., an employee leaves my organization), do I lose that user license?
A: No. The username can safely be deleted because all historical associations will remain intact even though the username has been deleted from the system. That particular user license can then be recycled by creating a new username in ScrumWorks.
Q: Can I upgrade my current freeware ScrumWorks installation and migrate my data to ScrumWorks Pro?
A: Yes. ScrumWorks Pro comes with a simple .EXE installer (for Windows) or an installation script for Mac and Linux. To upgrade to ScrumWorks Pro, point the installer at your existing ScrumWorks installation and your data will be migrated automatically.
Q: Do I get a new license file for use with ScrumWorks Pro or can I use my old freeware license?
A: You need a new license file for use with ScrumWorks Pro. Once your purchase has been verified, one of our representatives will supply you with a new license file for use with ScrumWorks Pro.
Q: Does Danube offer technical support for ScrumWorks Pro?
A: Yes. Danube offers a renewable email-based Support Contract. The Support Contract includes regularly released upgrades for ScrumWorks Pro.
Q: Are there any other support options available, like telephone support?
A: Not at this time. We provide only email support with a best-effort response time as defined in our licensing agreement.
Q: How much does the Support Contract cost?
A: The ScrumWorks Pro Support Contract is available for a cost of 20 percent of license fees per year. Support Contract fees are billed once per year thereafter on the anniversary of your initial license purchase. If additional licenses are purchased after the initial license purchase date, Support Contract fees are prorated with respect to the initial license purchase date.
Q: If, for example, my first license purchase was a three-seat ScrumWorks Pro license, what would the cost of the Support Contract be in the first year?
A: In that scenario, the cost of the ScrumWorks Pro Support Contract would be $300 USD. Because this is your initial license purchase, the support contract fee would not be prorated. This figure is generated using the following formula:
3 (per-seat licenses) × $500 (cost per license in USD) × 20% (annual support contract fee) = $100 USD per license (or $300 USD total).
Q: Do you offer a global/enterprise licensing option?
A: Yes. Please contact us to find out more about our enterprise licensing offerings.
Q: Does Danube sell/export ScrumWorks Pro out of the United States?
A: Danube Technologies, Inc. sells ScrumWorks Pro to entities outside of the United States subject to export control restrictions.
ScrumWorks Pro General FAQ
Q: Does ScrumWorks Pro provide metrics to help forecast release completion?
A: Yes. In Scrum, traditional task based metrics are replaced by reporting that analyzes the rate at which full product increments are completed. The forecast completion chart provides a graphical projection of schedule based on the rate at which team(s) complete work and the rate at which scope changes have affected the project.
Q: I'm not familiar with your flavor of Agile jargon. What do you mean by (insert word here)?
A: Please see the ScrumWorks Glossary.
Q: Does ScrumWorks Pro scale to big sites?
A: ScrumWorks Pro is used by some of the largest software development organizations in the world with hundreds of simultaneous users. ScrumWorks Pro is built on highly scalable and mature "Java Enterprise Edition" infrastructure. Rest assured that performance is a top priority for our development team as well. With each new release, our development team improves performance by profiling and eliminating bottlenecks.
Q: How can I request new features?
A: ScrumWorks Pro is as useful as it is today because of user feedback. While you are welcome to submit a support case, we would encourage you to consider submitting your requests in our public forum so that others can comment on your suggestion.
Q: I want to integrate external applications or reports with ScrumWorks Pro, is that possible?
A: Yes. ScrumWorks Pro offers a robust web services API for just such a purpose.
Q: Our organization has many projects divided into programs, will ScrumWorks Pro allow us to host all our projects on a single ScrumWorks Pro server?
A: Yes. A single ScrumWorks Pro server can host an unlimited number of projects.
Q: What organizational configurations does ScrumWorks Pro support? For example, can I have multiple teams working against a single product backlog?
A: ScrumWorks is a multi-user application designed for Scrum organizations from simple to complex enterprises:
Single team working on a single project
Single team working on single product and multiple releases simultaneously
Single team working on many projects
Multiple teams working on a single project
Multiple teams working on many projects
Q: Is the free version of ScrumWorks being discontinued?
A: No. The free version is being renamed ScrumWorks Basic and will continue to be maintained for the foreseeable future. Periodic releases of ScrumWorks Basic will continue containing minor feature enhancements and bug fixes. However, most new feature development will be focused on ScrumWorks Pro.
Q: How is ScrumWorks Pro different than the "free" edition of ScrumWorks?
A: ScrumWorks Pro includes substantial enhancements over the current freeware version. See the product feature comparison for details. ScrumWorks Pro also includes product support and upgrades.
Q: How does the ScrumWorks client-server system work?
A: Please see the Quickstart Guide Overview in the Documentation.
A: Yes. In Scrum, traditional task based metrics are replaced by reporting that analyzes the rate at which full product increments are completed. The forecast completion chart provides a graphical projection of schedule based on the rate at which team(s) complete work and the rate at which scope changes have affected the project.
Q: I'm not familiar with your flavor of Agile jargon. What do you mean by (insert word here)?
A: Please see the ScrumWorks Glossary.
Q: Does ScrumWorks Pro scale to big sites?
A: ScrumWorks Pro is used by some of the largest software development organizations in the world with hundreds of simultaneous users. ScrumWorks Pro is built on highly scalable and mature "Java Enterprise Edition" infrastructure. Rest assured that performance is a top priority for our development team as well. With each new release, our development team improves performance by profiling and eliminating bottlenecks.
Q: How can I request new features?
A: ScrumWorks Pro is as useful as it is today because of user feedback. While you are welcome to submit a support case, we would encourage you to consider submitting your requests in our public forum so that others can comment on your suggestion.
Q: I want to integrate external applications or reports with ScrumWorks Pro, is that possible?
A: Yes. ScrumWorks Pro offers a robust web services API for just such a purpose.
Q: Our organization has many projects divided into programs, will ScrumWorks Pro allow us to host all our projects on a single ScrumWorks Pro server?
A: Yes. A single ScrumWorks Pro server can host an unlimited number of projects.
Q: What organizational configurations does ScrumWorks Pro support? For example, can I have multiple teams working against a single product backlog?
A: ScrumWorks is a multi-user application designed for Scrum organizations from simple to complex enterprises:
Single team working on a single project
Single team working on single product and multiple releases simultaneously
Single team working on many projects
Multiple teams working on a single project
Multiple teams working on many projects
Q: Is the free version of ScrumWorks being discontinued?
A: No. The free version is being renamed ScrumWorks Basic and will continue to be maintained for the foreseeable future. Periodic releases of ScrumWorks Basic will continue containing minor feature enhancements and bug fixes. However, most new feature development will be focused on ScrumWorks Pro.
Q: How is ScrumWorks Pro different than the "free" edition of ScrumWorks?
A: ScrumWorks Pro includes substantial enhancements over the current freeware version. See the product feature comparison for details. ScrumWorks Pro also includes product support and upgrades.
Q: How does the ScrumWorks client-server system work?
A: Please see the Quickstart Guide Overview in the Documentation.
Getting Started with ScrumWorks Pro
Q: What is the ScrumWorks Pro client-server architecture?
A: ScrumWorks Pro is distributed as a client-server application for multi-user access. For a complete description, see the Quick Start Guide Overview in the documentation for a full explanation of the ScrumWorks Pro architecture.
Q: What server platforms/operating systems are supported?
A: The ScrumWorks Pro server is compatible with Windows XP/Vista/2003 Server, Mac OS X 10.4.2+, and Linux.
Q: What are recommended hardware requirements for the ScrumWorks Pro Server?
A: Hardware recommendations depend entirely on intended usage, but we recommend ScrumWorks Pro Server be installed on dedicated hardware. A PDF whitepaper on hardware guidelines is available in the documentation.
Q: What client platforms/operating systems are supported?
A: The ScrumWorks Pro Desktop Client is compatible with Windows XP/Vista, Mac OS X 10.4.2+, and Linux KDE windows manager. The ScrumWorks Pro Web Client is compatible with Internet Explorer 6+, Mozilla/Firefox 1.5+, and Safari 2.0+.
Q: Does my organization need any special software on the client side to run ScrumWorks Pro?
A: The ScrumWorks Pro Desktop Client requires Java 1.5 or 1.6 installed on each client computer. To run ScrumWorks Server on Mac OS X and Linux, The Java Development Kit (JDK) 1.5 must first be installed.
Q: Where can I download ScrumWorks Pro?
A: You may request a download link and 35-day trial license by using the trial request form.
Q: Is there a step-by-step README guide for installing ScrumWorks Pro?
A: Yes, see the README for a simple, step-by-step guide on how to install ScrumWorks Pro and be up and running in minutes.
Q: How fast can my group be up and running with ScrumWorks Pro?
A: A fresh installation of ScrumWorks Pro can be up and running in minutes. We’ve taken steps to minimize the complexity of the installation. Forget about hours of complex configurations in obscure files. The ScrumWorks Pro Installation wizard guides you through some basic configuration screens and then automatically starts the server for you. Upgrading from ScrumWorks Basic is even easier because the wizard migrates your data for you.
Q: Is training available?
A: Yes. Public and on-site private training is available ranging from ScrumWorks Pro Courses to ScrumMaster Certification. We also have a library of pre-recorded best practice guide videos on a wide variety of topics. In addition, we periodically hold live webinars to introduce new features and capabilities.
A: ScrumWorks Pro is distributed as a client-server application for multi-user access. For a complete description, see the Quick Start Guide Overview in the documentation for a full explanation of the ScrumWorks Pro architecture.
Q: What server platforms/operating systems are supported?
A: The ScrumWorks Pro server is compatible with Windows XP/Vista/2003 Server, Mac OS X 10.4.2+, and Linux.
Q: What are recommended hardware requirements for the ScrumWorks Pro Server?
A: Hardware recommendations depend entirely on intended usage, but we recommend ScrumWorks Pro Server be installed on dedicated hardware. A PDF whitepaper on hardware guidelines is available in the documentation.
Q: What client platforms/operating systems are supported?
A: The ScrumWorks Pro Desktop Client is compatible with Windows XP/Vista, Mac OS X 10.4.2+, and Linux KDE windows manager. The ScrumWorks Pro Web Client is compatible with Internet Explorer 6+, Mozilla/Firefox 1.5+, and Safari 2.0+.
Q: Does my organization need any special software on the client side to run ScrumWorks Pro?
A: The ScrumWorks Pro Desktop Client requires Java 1.5 or 1.6 installed on each client computer. To run ScrumWorks Server on Mac OS X and Linux, The Java Development Kit (JDK) 1.5 must first be installed.
Q: Where can I download ScrumWorks Pro?
A: You may request a download link and 35-day trial license by using the trial request form.
Q: Is there a step-by-step README guide for installing ScrumWorks Pro?
A: Yes, see the README for a simple, step-by-step guide on how to install ScrumWorks Pro and be up and running in minutes.
Q: How fast can my group be up and running with ScrumWorks Pro?
A: A fresh installation of ScrumWorks Pro can be up and running in minutes. We’ve taken steps to minimize the complexity of the installation. Forget about hours of complex configurations in obscure files. The ScrumWorks Pro Installation wizard guides you through some basic configuration screens and then automatically starts the server for you. Upgrading from ScrumWorks Basic is even easier because the wizard migrates your data for you.
Q: Is training available?
A: Yes. Public and on-site private training is available ranging from ScrumWorks Pro Courses to ScrumMaster Certification. We also have a library of pre-recorded best practice guide videos on a wide variety of topics. In addition, we periodically hold live webinars to introduce new features and capabilities.
ScrumWorks Pro Trial FAQ
Q: Can I try ScrumWorks Pro on a trial basis with my data before I buy it?
A: Yes. Rather than forcing you to use a hosted demo with fake data, we offer a 35-day free on-site trial of ScrumWorks Pro. You may use your own data or a sample product.
Q: Can I upgrade my current freeware ScrumWorks installation and migrate my data to ScrumWorks Pro?
A: Yes. ScrumWorks Pro comes with a simple .exe installer (for Windows) or an installation script for Mac and Linux. To upgrade to ScrumWorks Pro, point the installer at your existing ScrumWorks installation and your data will be migrated automatically.
Q: If I end up deciding to buy ScrumWorks Pro after my trial, can I continue using the “trial” installation?
A: Yes. If you decide to buy during or after your trial, a new full license will be issued and you can continue using the same installation that you used during your trial.
Q: Once I request a trial license, how long before I receive it?
A: Trial requests can take up to one full business day from the time of request.
Q: Why upgrade to a commercial edition of ScrumWorks?
A: While the free edition is not going away, most new feature development will be released as part of ScrumWorks Pro. In addition to access to new features, ScrumWorks Pro is fully supported by Danube Technologies, one of the leading Scrum consulting firms in the world.
Q: What if after I upgrade I choose to continue using the free version of ScrumWorks, can I downgrade my data back to the free Basic edition?
A: No. Data saved in ScrumWorks Pro cannot be migrated to ScrumWorks Basic. We recommend that customers evaluating ScrumWorks Pro keep their ScrumWorks Basic data safe in case a downgrade is necessary.
Q: Do I get a new license file for use with ScrumWorks Pro or can I use my old freeware license?
A: You need a new license file for use with ScrumWorks Pro. Upon submission of the trial request form, you will receive a ScrumWorks Pro download link and 35 day trial license file.
A: Yes. Rather than forcing you to use a hosted demo with fake data, we offer a 35-day free on-site trial of ScrumWorks Pro. You may use your own data or a sample product.
Q: Can I upgrade my current freeware ScrumWorks installation and migrate my data to ScrumWorks Pro?
A: Yes. ScrumWorks Pro comes with a simple .exe installer (for Windows) or an installation script for Mac and Linux. To upgrade to ScrumWorks Pro, point the installer at your existing ScrumWorks installation and your data will be migrated automatically.
Q: If I end up deciding to buy ScrumWorks Pro after my trial, can I continue using the “trial” installation?
A: Yes. If you decide to buy during or after your trial, a new full license will be issued and you can continue using the same installation that you used during your trial.
Q: Once I request a trial license, how long before I receive it?
A: Trial requests can take up to one full business day from the time of request.
Q: Why upgrade to a commercial edition of ScrumWorks?
A: While the free edition is not going away, most new feature development will be released as part of ScrumWorks Pro. In addition to access to new features, ScrumWorks Pro is fully supported by Danube Technologies, one of the leading Scrum consulting firms in the world.
Q: What if after I upgrade I choose to continue using the free version of ScrumWorks, can I downgrade my data back to the free Basic edition?
A: No. Data saved in ScrumWorks Pro cannot be migrated to ScrumWorks Basic. We recommend that customers evaluating ScrumWorks Pro keep their ScrumWorks Basic data safe in case a downgrade is necessary.
Q: Do I get a new license file for use with ScrumWorks Pro or can I use my old freeware license?
A: You need a new license file for use with ScrumWorks Pro. Upon submission of the trial request form, you will receive a ScrumWorks Pro download link and 35 day trial license file.